PCC Learning Session 3

Objectives

• Identify ways to implement change that will be inclusive and supportive to all.

• Understand at least two ways to integrate employee-centered management into PCC.

• Discuss the philosophical differences between
  treatment and care.

• Understand and apply the "magic formula" for PCC.

Meeting Agenda (PDF, 153K)

Folder Materials

1. Pushing the Flywheel―Part 1

• Presentation: Introduction to the Flywheel (PDF, 66K)
  Joseph Bestic, NHA, BA, Clinical Quality Specialist, HSAG
• Exercise: Open Sharing―Learning From Each Other (PDF, 85K)

2. The Joys of Parrothood

• Presentation: The Joys of Parrothood (PDF, 493K)
  Mark Plunkett, PhD, Senior Health Care Scientist, HSAG

3. Ruby―The Elephant

• Presentation: The Story of Ruby―The Elephant (PDF, 289K)
  Joe Bestic, NHA, BA, Clinical Quality Specialist, HSAG 

4. Employee-Centered Workplace Practices

• Presentation: Employee-Centered Workplace Practices (PDF, 114K)
  Stewart Segall, PhD, SPHR, Director, Corporate Human Resources, HSAG

5. Flywheel―Part 2

• Presentation: Facilitating Change―Flywheel Part 2 (PDF, 82K)
  Joe Bestic, NHA, BA, Clinical Quality Specialist, HSAG
• Exercise: Facilitating Change―Flywheel Part 2 (PDF, 107K)

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