PCC Learning Session 2

Objectives

• Identify two best practices shared by peers to incorporate during the PCC journey.

• Describe at least two ways to instill leadership skills and empowerment in direct-care staff.

• Understand staff and resident PCC experiences.

• Demonstrate a system to quantify PCC efforts via monitoring of key quality measures and calculating workforce turnover/retention rates.

Meeting Agenda (PDF, 84K)

Folder Materials

1. Upcoming Learning Sessions and Conference Calls

• 2005 Meeting Schedule (PDF, 138K)

2. The Leadership Challenge

• Presentation: The Leadership Challenge (PDF, 201K)
  Stewart Segall, PhD, SPHR, Director, Corporate Human Resources, HSAG
• Cover Page Handout (PDF, 32K)
• Clarify Your Values (PDF, 11K)
• Check the Fit (PDF, 11K)
• Envision the Future ( PDF, 11K)
• Challenge the Process (PDF, 8K)
• Enable Others to Act (PDF, 17K)
• Encourage the Heart (PDF, 9K)
• Reflection (PDF, 8K)

3. Island Hopping!

• Island Hopping! Exercises and Instructions (PDF, 98K)

4. Homework Exercises

• Change Ideas (PDF, 80K)
• Exploring Our Worlds (PDF, 96K)

5. Data Tracking Tools

• Quality Measures Tracking Tool
• Workforce Retention Tracking Tool (XLS, 7MB)

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