Arizona Nursing Home Work Group
Learning Session 3

Objectives

• Learn about Arizona Nursing Home Workgroup initial baseline aggregate data for STAR, NHIFT, CNA turnover rates, and satisfaction surveys.

• Understand the potential of NHIFT for nursing home process improvement.

• Understand effective approaches for treating pain in special-needs residents.

• Discuss effective nursing home admissions processes with peers.

• Understand three ways to improve the workplace for nursing home direct-care staff.

• Learn how to comply with the Grijalva Fast Track Appeals Process

Meeting Agenda (PDF, 249K)

Meeting Materials

1. 2005 Status Report

• Presentation: 2005 Report: STAR, CNA Turnover, and Satisfaction Survey Aggregate Findings (PDF, 285K)
  Joseph Bestic, NHA, BA, Director, Nursing Homes, HSAG
• 2006 CNA Turnover Report (DOC, 176K)
• 2006 Nursing Home Satisfaction Survey Documentation Tool (DOC, 164K)

2. Common  Sense Management of Pain

• Newsletter: Medically Informed Newsletter (PDF, 1.7M)
  Stephen Borowsky, MD

3. Stand Up and Tell Them

• Presentation: Stand Up and Tell Them (PDF, 303K)
  Joseph Bestic, NHA, BA, Director, Nursing Homes, HSAG
• Facility Turnover Self-Assessment Kit (DOC, 182K)

4. The Nursing Home Appeals Process

• Presentation: Overview of  the Fast Track Appeals (Medicare Advantage) and Expedited Appeals (FFS) Process in Arizona (PDF, 187K)
   

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