Arizona Nursing Home Work Group
Learning Session 2

Objectives

• Identify two workforce retention best practices.

• Learn how to collect process measures using the Nursing Home Improvement Feedback Tool (NHIFT).

• Discover the importance of analyzing satisfaction survey results.

• Learn successful quality measure (QM) management approaches.

• Identify two ways to support process change in your nursing home.

Meeting Agenda (PDF, 66K)

Meeting Materials

1. Nifty NHIFT

• Presentation: Nifty NHIFT (PDF, 1.6M)
  Joseph Bestic, NHA, BA, Clinical Quality Specialist, HSAG

2. Workforce Retention

• Presentation: Can You Afford To Lose Your Staff? (PDF, 45K)
  Stewart Segall, PhD, SPHR, HSAG Human Resources Director

3. Satisfaction Survey Drill-Down

• Presentation: How to Interpret Your Satisfaction Surveys (PDF, 267K)
  Mark Plunkett, PhD, HSAG Senior Health Care Scientist

4. Leading and Coaching a Change Process

• Breakout Session (PDF, 77K)
   

5. Surviving The Future

• Presentation: What's In It For You--Surviving the Future (PDF, 267K)
  Mary Fermazin, MD, MPA, HSAG Vice President, Health Policy & Quality Measurement

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